Patient Services Assistant- PRN

Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support.

Education:
High School or GED equivalency

Experience:
6 months of related experience

Skills:
• Knowledge of medical terminology, CPT and ICD9 codes

• Skill in written and oral communication

• Ability to perform non-complex arithmetic calculations

• Ability to organize and maintain files and records

• Ability to manage multiple tasks and deadlines

Principal Duties and Responsibilities:

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments
• Schedules patient appointments, using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments.
• Prepares daily deposit form. Escorts patients to rooms
• Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signatures
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures
• Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians
• Compiles patient statistics and maintains patient tracking system.
• Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected
• Performs all functions related to Pre authorization by calling the insurance company, giving clinical information, and getting the test pre approved prior to test
• Tracks no auth denial and keeps a monthly report that includes how many and why
• Manage and update the list of insurances Radiology accepts.
• Send the list out to on campus physician practices
• Perform other clerical related duties such as scheduling, and registration

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.24 - $23.91