Client Service Representative - VCA Briarcliff

VCA Briarcliff Animal Hospital is seeking an experienced Client Service Representative with great patient care skills to join our team!

About Us

Our well-established, AAHA-accredited 8-doctor practice is open Monday - Saturday.

Our wide range of services include primary care, illness care, soft tissue and laparoscopic surgery, dentistry, endoscopy, ultrasound, laser therapy, boarding, and much more.  We see dogs, cats, and some of our doctors see exotic species as well. 

Come join our big, diverse, collaborative family. There are many opportunities to learn and grow with us. Our team is committed to the well-being of our patients, our clients, and each other. 

Our great intown location is right by the CDC and Emory University Hospital, convenient to Morningside, Druid Hills, Buckhead, Decatur, Midtown, and Virginia Highlands. 

Check out our website here: www.vcahospitals.com/briarcliff-atlanta 

Why We Need You
As the face of Briarcliff Animal Clinic, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.
 

Why VCA

VCA Animal Hospitals is a community of over 800 hospitals across the US, including primary care, emergency, and specialty medicine. We offer world class medicine with hometown care. Together we are taking care of the future of veterinary medicine.

This means taking care of our people. We are passionate about supporting our technicians and assistants and are committed to your personal career development. At VCA, you will enjoy an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Benefits include:

Career Support

• Access to the people and resources of a large veterinary community
• Advancement and leadership opportunities
• Continuing Education allowance for full time credentialed veterinary technicians ($750/yr, $1000/yr for VTSs)
• Internal CE and development opportunities
• Free NAVTA membership, access to VetFolio, Plumbs App, and more
• Tuition assistance including Veterinary Technology Associates, Bachelors completion and more

Health & Well Being

• Medical, dental & vision insurance, a variety of additional coverage options
• Free mental health care through Lyra Health (up to 12 sessions a year)
• Access to free counseling through Cigna Life Assistance program
• Access to Headspace app
• Fully employer-paid life, long-term and short-term disability insurance
• Paid vacation, paid sick time, holiday pay
• Paid parental leave
• Fertility coverage, gender affirmation services
• Growing network of onsite social workers

Other Perks

• Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.
• 401(k) retirement plan with company match
• Referral bonus opportunities
• Practice management software with digital innovations for streamlined practice flow and client communication
• Opportunities to give back through VCA Charities and community partnerships

Interested? Apply! We look forward to hearing from you.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

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