Project Manager - US Service Delivery

The Project Manager – US Service Delivery is responsible for providing quality support for provisioning and project management of Retail & Wholesale customer projects..

 

The successful candidate will work closely with PCCW, finance, operations, Sales Teams and other regional project management teams, to ensure that systems and documentation properly meet project specifications cost requirements. They would support our goals in meeting the highest in world class provisioning standards. (Services being supported include but not limited to Console Connect, Fiber (IPLC, IEPL), IP (MPLS, GIA)

Roles and Responsibilities:

•  Support - ordering with internal parties, vendors, service suppliers and partners. Ensure ordering and purchasing processes are completed on time, compliant with customer requirements; including completion of order forms, ordering via vendor service portal, budget requests (BR) and purchase requests (PR), and monitoring progress until acceptance.
• Support execution of the sales project plan within a defined time, cost and quality. 
• Support change requests from customers, internal parties, vendors, service suppliers and partners, raising internal and external paperwork 
• Follow proper escalation procedures and risk management processes, implementing any contingency plans agreed with Project Manager and Supervisors. 
• Manage system admin processes efficiently relating to invoice settlements, ensuring delays are minimized for finance payment
• Coordination with customers for service terminations and manage tasks to ensure billing is stopped on time.  
• Management of internal cost item (CI) renewal – coordinating with internal teams (sales, Presale, Finance, etc) to review expiring CIs followed by managing appropriate system requests/tasks.
• Support statistical reports, system clerical support, data input and shipping/courier requests
• Support billing functions – input data, manage monthly billing cycle and billing system tasks.

 

Experience/Qualifications:

• University degree holder with relevant professional qualifications status desired
• Experience with telecommunications products and services specifically international and managed/customized services
• Experience interacting with internal/external customers at all levels
• Strong communication and interpersonal skills
• Strong written and verbal communication skills in English language to effectively exchange information; bi-lingual (Spanish) is a plus
• Strong customer services sense and mind set
• Confident, independent and able to work under pressure
• Strong organizational skills and attention to detail and ability to work within deadlines
• Proactively approaches problem-solving
• Ability to multi-task in a very fluid work environment