Operations Support Assistant

Title: Operations Support Assistant

Role Title: Gen Admin Supv I/Coord I

Hiring Range: $20.00 - $28.00

Pay Band: UG

Agency: Dept of Med Assistance Svcs

Location: Dept of Medical Asst Services

Agency Website: www.dmas.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as an Operations Support Assistant in the Appeals Division.

Job responsibilities will include, but are not limited to:

Process incoming and outgoing Appeals Division mail.

Provide operations support including: assisting with monthly supply inventory; assisting with walk-in customers; returning voicemail messages and answering live phones calls; processing incoming correspondence in the Appeals Information Management System (AIMS), and supporting the Appeals Division, as needed, with administrative tasks.

Utilize systems and databases including: the Appeals Information Management System (AIMS); Virginia Case Management
System (VaCMS); BroadWorks Call Center (Call Center); APEX database; and the Medicaid Enterprise System (MES).

Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity; ensure every
appellant receives full due process; support a collaborative and positive work environment; and produce a quality work product.

This position reports to the Customer Service and Intake Manager.

The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.   

Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org/

The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.

DMAS wants talented individuals who can align their experience with the mission of the agency and its core values – service, collaboration, trust, problem solving and adaptability.

At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.

Minimum Qualifications

Competitive candidates will meet these minimum qualifications:

Experience applying knowledge of programs, operations, and administrative policies and procedures in a setting such as a law office, court system, or government agency.

Experience using office equipment and software, including scanners.

Experience planning and coordinating administrative and support services.

Experience utilizing workflow tools, including for supply requisition.

Considerable experience with technology, including MS Office.

Experience interpreting federal and state laws and regulations.

Experience in managing competing priorities and meeting deadlines.

Experience with internal and external stakeholders.

Experience in a fast-paced, deadline-driven environment.

Competitive candidates will meet these additional considerations:

Experience utilizing case management systems.

Call center experience.

Additional Considerations

Competitive candidates should meet these additional considerations:

Experience utilizing case management systems.

Call center experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E‐Verify Program.

The Department of Medical Assistance Services (DMAS) is an Executive Branch agency that will adhere to all policies and procedures, to include the Commonwealth’s Department of Human Resource Management Policy 1.61 Teleworking.

This pos