Customer Onboarding Consultant (remote, must reside in Islamabad)

Company Description

Turnitin is your partner in education with integrity. Turnitin’s originality checking and authorship investigation services ensure academic integrity, promote critical thinking, and help students improve their authentic writing. Turnitin provides instructors with the tools to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

Job Description

We are seeking a passionate education technology professional to engage and support our new and existing users in the Pakistan region as required. As a member of our dynamic Professional and Educational Services team you will help implement  academic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, providing technical advice where appropriate and developing regional engagement initiatives for client communities. Along with the rest of the pre and post sales process you are a key part of ensuring the success of customers.

You'll be responsible for managing specific aspects of the customer relationship: 

1. Delivery of online and onsite product training to new and existing clients
2. Provide thought leadership and information sessions to customers to encourage use/adoption rates – both pre and post sale.
3. Act as liaison between customers and technical teams to inform users of product updates and improvements
4. Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role
5. Establish materials and documentation to assist customers in understanding Turnitin solutions
6. Support the Sales team community members with any Product related queries that need specialist advice and oversight

The goal is a consistent, excellent experience with both the product and Turnitin leading to successful onboarding Turnitin products users of new and existing customers.

Qualifications

Required Skills:

• At least 2 years in customer training role of an online system/product or training role within an educational institution
• Ability to collaborate with internal teams for the benefit of the customer
• Ability to manage multiple projects concurrently
• Deep organisational and project management skills for long-term, collaborative projects with institutions
• Excellent written and verbal communication, and compelling presentation skills
• Basic knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
• Familiarity with Salesforce.com and Microsoft Excel is highly desirable
• Experience with third-party integrations strongly preferred
• Ability to travel up to 20%

Personal attributes:

• Action-oriented mindset
• Passion for education
• Passion for excellent customer and user experience 
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies 
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners   

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local