Agency Support Senior Consultant - Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Agency Support Senior Consultant is responsible for providing essential support to Exclusive Agency Owners and staff, offering efficient advice and solutions on standard questions, and assisting agencies in business process execution. The Agency Support Sr Consultant will provide a one call resolution when possible, delivering quick and effective solutions to all established agencies. In addition, this role will connect agencies to the right internal resources and educate agencies on what resources are available and how to perform standard tasks.

Key Responsibilities:

1. Uses project management skills to deliver solutions to agency business problems from data gathered from the agency support team
2. Provide key support for established agencies with a focus on implementation of consistent business processes to drive profitable growth, customer engagement and retention
3. Document all interactions and resolutions in AllConsult
4. Serve as the point person for general agency questions and escalations and determine when to transfer to different Allstate resource or to the Sales Leaders
5. Educate agencies on what resources they have access to and how to leverage them to become more self-sufficient and effective advisors and proactively identifies additional resources that may be needed
6. Provide outbound consultations to a segmented group of agents (two consultative touch points annually)
7. Stay up-to-date on changes that impact agencies and develop resolution paths to support agencies during transition/training
8. Leverage knowledge learned on the job and communicate findings and common areas for improvement to Field Leadership
9. Maintain strong working relationships with Sales Leaders, assisting them in growing and improving agency owners and staff
10. Identifies skill gaps and reinforces education with agency owners and Licensed Sales Producers, identifies and shares trends with Agency Support Team leadership

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 3 or more years of experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

 

Certificates, Licenses, Registrations:

• Property & Casualty and Life & Health Licenses (Preferred)

• Applicable FINRA Licenses (Preferred)

Compensation offered for this role is $70,500.00-$125,625.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

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