Technology Business Analyst

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

 

Technology Business Analyst

 

Worcester based with a balance of home and office working

 

£38,881 - £40,927 per year

 

35 hours per week

 

We are seeking an enthusiastic and motivated Business Analyst to join our team in Worcester. You will collaborate with business colleagues by providing BA services as part of project and product delivery teams. The Business Analysis function is responsible for supporting the organisation in identifying its' needs and translating them into achievable technology outcomes. You will be at the forefront of understanding and delivery with the mission of helping teams realise value driven improvements. This role isn’t about how many boxes you can tick in the BA box, it's about you, your life, and your professional experiences.

 

Do you think you are a good fit for the role? Apply now and take the next step in your career.

 

The role of Technology Business Analyst will include:

• Working with internal and external customers to document user and customer requirements using a range of user and customer research methods
• Deliver and support the production of requirements business process mapping and modelling and general technology related consultancy requiring analytical support
• Partner with internal and external customers to support the capture and modelling of business process, performing root cause analysis to support in making Sanctuary's operations more efficient and robust
• Creation and support of design artefacts and protypes as required to ensure solutions meet user needs, working with internal and external stakeholders to ensure the wider implementation of service and product improvements are effective and aligned to the Groups values and objectives
• Support Technology testers and operations teams in their testing and preparation for adopting a solution prior to its deployment and during transition into service
• Manage relationships, communicate effectively and maintain good working relationships with customers and stakeholders, identifying any shortfalls in service delivery and ensure they are dealt with appropriately, escalating issues where appropriate
• Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives

 

Skills and experiences:

• Proven experience in undertaking business analysis
• Experience of systems implementation and optimisation
• Proven experience of working to deadlines and prioritising workloads
• Experience of troubleshooting complex technical queries
• Experience of liaising with external suppliers to resolve issues
• Proven experience in continuous service improvement i.e. Business process mapping and modelling
• Experience of producing and maintaining documented processes and procedures

 

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 

 

Our Benefits