DME Coordinator-Part-time

Description

Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Job Summary

The Durable Medical Equipment (DME) Coordinator is responsible for processing and handling of all Durable Medical Equipment (DME) orders for PACE participants. The DME Coordinator must process orders accurately and timely, must provide excellent customer service and display good communication skills. Perform with attention to detail, speed, accuracy and follow-through. 

Essential Job Functions

Duties include but not limited to: 

• Monitor and manage the Orders Tracking queue to ensure timely processing of all orders within 72 hours, with expedited handling for urgent cases. Ensure all orders are completed and upload supportive documents pertaining to the order into the participant chart.
• Effectively prioritize and process orders according to urgency, ensuring timely resolution. Ensures that an authorization is approved and created for every order.
• Review and validate CPT and diagnosis codes along with supporting clinical information to ensure compliance and medical necessity for all orders. Coordinate and follow up with external vendors and suppliers to ensure all necessary requirements are received for order fulfillment. Identify and utilize community resources. Establishes relationships with servicing vendors and personnel. 
• Collaborate with Primary Care Providers to clarify expectations and requirements for specific orders.
• Work with participants to define clear expectations for orders and deliverables, ensuring alignment with operational timelines and service standards. Serves as the point of contact for participants and vendors for any questions or concerns.
• Participate in Durable Medical Equipment delivery to participants homes or pick-up from vendors as needed.
• Assists in problem solving potential issues related to equipment orders.
• Performs all duties and responsibilities in a timely and effective manner, in accordance with established company policies, to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other employees to promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is required. 

Knowledge, Skills, and Abilities 

• Attendance/Punctuality - Is consistently at work and on time, as established; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. 
• PACE Culture - Treats people with respect; inspires the trust of others; works with integrity and principles; upholds organizational values; follows policies and procedures; supports organization's goals and values; shows respect and sensitivity for cultural differences; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; asks for and offers help when needed. 
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriat