Senior Manager, Internal Communications Lead for Customer Outcomes

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for internal storytelling and the ability to craft compelling employee campaigns and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its employees.  

You’ll serve as a strategic and trusted advisor to the Customer Outcomes extended Leadership team, creating omnichannel and audience communications that drive awareness, engagement, and activation of Customer Outcomes priorities. You’ll also work closely with partners and stakeholders to drive internal awareness of our strategic business priorities and the successful execution and adoption of our transformation programs across Customer Outcomes and the broader Global Field organization.  

 What you get to do in this role:  

• Serve as the internal comms lead for Customer Outcomes  

• Develop and execute strategic integrated communications plans aligning with the Customer Outcomes organization’s strategy, business priorities, and transformation change programs. 

• Design and produce internal visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.   

• Deliver executive-level work products including scripts, speeches, videos, and newsletters 

• Prepare executives with rehearsals, scripts, storyboards, etc., while project managing the overall communications schedules.   

• Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person).  

• Manage and support change communications across multiple departments and teams.  

• Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors.  

• Serve as a resource across the communications team to ensure message alignment and consistency across all audiences, including customers and partners.  

Qualifications

To be successful in this role you have:

• 10+ years corporate communications—internal communications, public relations, executive communications experience. 

• The ability to capture an executive’s voice  

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.  

• Excellent PPT skills a plus.  

• Ability to work with tools to produce videos, newsletters and other engaging assets  

• Experience building and executing a multi-functional communications strategy. 

• Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. 

• Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders.