Part Time Customer Supporter

Part Time Customer Supporter

 

Noble House, Worcester

 

£10.97

 

20 hours per week

 

 

Are you a friendly and dedicated person looking for a rewarding career?

 

If you’re enthusiastic with great customer skills and experiences that will enable you to support our customers, then we’d love to hear from you!

 

We’re seeking a Customer Supporter to join our team at Noble House, to make a real difference to the lives of our customers.  Located in Sanctuary Grove, Noble House is a purpose-built community on the outskirts of Worcester, providing apartments and communal facilities for people that are 55 or over, or have long-term care needs.

 

At Sanctuary Supported Living, we are passionate about customers enjoying their retirement in comfort whilst continuing to live independently, with the peace of mind that help is on hand if they need it. We are looking for a caring and compassionate person to ensure that our customers enjoy happy and fulfilling lives.

 

This is a great opportunity to make a positive impact to people’s lives with our valued and experience team.

 

Sanctuary also offers a great employee reward scheme, where you will be able to receive a variety of discounts from major retailers.

 

Read more about Noble House on our website

 

The role of Customer Supporter will include:

• Providing front of house reception duties
• Developing innovative and varied individual and group activities
• Promoting and evaluating activities for customers, enabling them to reach their own potential
• Assisting and encouraging customers to access and maintain a level of integration into the wider community
• Working with other staff to ensure a clean and comfortable environment is maintained
• Escorting customers to off site appointments, such as GP visits

 

Skills and experiences:

• Experience of developing and leading customer involvement activities
• Previous experience working with a similar customer group is desirable
• Good interpersonal and customer care skills
• Experience with working to deadlines and prioritising work loads
• Basic Microsoft Word and Excel skills
• NVQ2 in Health and Social Care, or willing to work towards
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

 

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

 

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

 

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

 

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

 

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £10.97 per hour
• At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities
• The full time equivalent for this role is 37.5 hours

 

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

 

Read the full job profile here