Night Manager, Hilton Tampa Airport Westshore

Job description

As a key member of the property leadership team, the Evening Hotel Manager is accountable for the hotel's operations. Reporting to the General Manager and Front Office Manager, the Evening Hotel Manager will be responsible for maintaining the highest level of ethical leadership to lead the guest teams to deliver the highest standard of customer service. We offer competitive compensation and benefits, and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made Remington Hotels their career home.

Responsibilities:

• You will be responsible for assisting with the overall performance of the property's front desk department, including guest satisfaction, brand quality assurance.
• You will supervise the daily operations and the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
• You will train all front desk staff as it relates to brand and company standards to maximize service culture.
• You will assist with sales and the Daily Sell Strategy.
• You will assist with the implementation of front office programs to enhance the experience and provide leisure enjoyment for the guests.
• You will be responsible for maintaining compliance and remaining up-to-date on new initiatives for the brand and company.
• You will inspect and ensure that safety and security standards are being maintained.
• You will support guest experience and satisfaction in all operations ensuring problem resolution.
• You will conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
• You will perform payment processing.
• You will be responsible for overseeing the Pantry (fully stocked).
• You will assist the Housekeeping inspect guest rooms and public areas if needed.

Qualifications

Requirements:

• Experience working in a hotel as a front desk supervisor (or equivalent)
• Experience with Hilton (highly desired)
• The ability to work weekends, holidays, and evenings
• The ability to ensure that hotel policies and brand standards are followed
• Excellent communication and problem-solving skills
• The skills and experience to lead a team to consistently deliver exceptional guest service
• Developing the leadership qualities of all staff
• Maintaining positive relationships with associates to drive associate satisfaction