Guest Services Supervisor- Sofitel Chicago Magnificent Mile

Joy in each extraordinary experience

Guest Services Supervisor

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalized experiences for guests. Help them to feel special, and we will do the same for you.

 

A career that lets your passion shine

As a Guest Service Supervisor, you will develop your career by overseeing all aspects of the Guest Services Department, leading an engaged team. Finding fulfillment in supporting and guiding your Heartists in delivering luxurious and quality experiences for our guests. From the moment they arrive through their departure, you ensure your Heartists are anticipating guests’ need and finding excitement in making their stays even more special.

Qualifications

What you will bring to the role

A service focused personality with experience of working in a customer related role. Excellent communication skills and professional presentation. A collaborative personality that plays well with others. Ability to lead with your heart and find creative solutions. Experience working with Opera Cloud or a related point of sales system would be an asset.

 

What we Offer

Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

 

Compensation and Benefits

Salary:$27.75 per hour

• Comprehensive Medical, Dental and Vision coverage.
• Employer Provided Life & Disability Insurance – Additional Voluntary coverage available.
• Employer provided Short & Long Term Disability.
• Supplemental Health Plans: Critical Illness, Accident and Legal available.
• 401(K) retirement saving program with employer matching.
• Employee Assistance Program & Wellness Benefits
• Paid Time Off including: Personal Days & Paid Time Off. Select Holidays, Jury Duty & Bereavement Pay
• Employee Perks, including: exclusive room rate discounts at all properties worldwide, Ventra Transit Benefits, Discounted Pet Insurance and Press Reader Access
• Complimentary meals in our Heartist Café

All your information will be kept confidential according to EEO guidelines. 

Successful candidates must be legally eligible and have current work authorization to work in the United States.

 

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

Remington Hospitality: Where Passionate People Thrive

At Remington, a career is more than a job—it is a journey of purpose, prestige, and personal fulfillment.   Here, growth is intentional, success is celebrated with grace, and enduring connections are forged among passionate professionals. We offer a world of possibilities and countless reasons to remain inspired.

As one united team, we embrace excellence in every gesture, elevating the guest experience with care and pride. Our culture is distinguished by clarity of vision, a spirit of collaboration, and the promise of advancement for those who aspire to achieve more.

 

Join us—and flourish in an environment where your talents are recognized, your contributions are valued, and your future is as extraordinary as you dare to imagine.

Visit https://www.remingtonhospitality.com/careers   https://www.sofitel-chicago.com/