Production Supervisor

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: Production Supervisor

Department: Production
FLSA Status: Non-Exempt
About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About the Position
The Production Supervisor oversees the day-to-day donation and production operations of the store to meet or exceed optimum level of merchandise production. Effectively supervises production employees so that daily production goals are met. Responsible to ensure a safe, clean, and organized working environment.

Pay Rate: $23.50/hour
Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Ensure donations are processed in such a way to maximize sales and minimize waste. *
• Conduct quality checks on merchandise before it is placed on the sales floor.
• Ensure all donations are processed expediently from the donation door to the sales floor. *
• Communicates needs with store management team to ensure production and sales goals will be met.
• Complete operational requirements by scheduling and assigning employees.
• Promote productivity by following up with employees on work results.
• Resolve workplace employee concerns by addressing issues that impact employee performance and productivity.
• Coordinates dock efforts assigning staff within production and transportation area.
• Ensure Production Associates are stocked with supplies.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Build and maintain internal and external customer satisfaction.
• Uphold safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
• Consistent and safe execution of duties associated with forklift operation when certified to Evergreen Goodwill standards. *
• Perform other duties as assigned.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
• High school graduate/GED equivalency preferred.
• Minimum 1 year production or warehouse experience, working knowledge of material handling practices.
• Minimum 6 months to 1 year of supervisory experience.
• Must have familiarity with dock equipment, lifting and handling techniques.
• Must have basic math skills for reports, documentation, etc.
• Ability to work and lead in a team environment.
• Ability to carry out instructions.
Computer/Technology Skills: