Unit Coordinator, Labor & Delivery- Per diem, Rotating
Beth Israel Lahey HealthAbout the role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Beth Israel Deaconess Medical Center (BIDMC) – Labor & DeliveryJoin a fast-paced Labor & Delivery team supporting approximately 4,800 births each year. As a Unit Coordinator, you will play a vital role in ensuring smooth unit operations and creating a welcoming, supportive experience for patients, families, visitors, and care team members.
About the Role
The Unit Coordinator serves as a key communication hub, helping coordinate daily operations and supporting the delivery of exceptional patient-centered care across a high-volume, collaborative clinical environment.
What You'll Do
Coordinate day-to-day patient flow, including admissions, discharges, and transfers
Partner closely with nurses and other members of the care team to support efficient unit operations
Serve as a liaison between patients, families, visitors, and clinicians
Facilitate timely and accurate communication throughout the unit
Support a positive, organized, and patient-focused care environment
Deliver outstanding service with every interaction
Team & Culture
Work alongside a highly collaborative interdisciplinary team dedicated to exceptional patient care
Contribute to a culture of accountability, respect, professionalism, and teamwork
Build meaningful connections with patients, families, and colleagues through compassionate service
Be part of a team that values communication, reliability, and operational excellence
At BIDMC, Unit Coordinators are essential members of the care team, helping ensure a seamless experience for patients and families while supporting the clinicians who provide excellent care every day.
Job Description:
Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.
Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.
Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.
Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.
Required Qualifications:
High School diploma or GED required. Associate's degree preferred.
0-1 years related work experience required.
Prior customer service experience.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
Previous administrative experience in a healthcare setting.
Competencies:
Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external custo
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