DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

CASE MANAGER-STATEWIDE PLACEMENT COORDINATOR

JOB LOCATION:

Phoenix, AZ  85021

POSTING DETAILS:

Salary: $21.0768; Sun-Thurs 12p-9p

Grade: 17

Closing Date: 11/12/2025

JOB SUMMARY:

Under the general supervision of the Department of Child Safety (DCS) Program Administrator (PA), this position manages the work flow of placement referrals to find appropriate placement for the children coming in to DCS custody, completes tracking logs, and support staff that engage in child safety services.

WHAT DOES A CASE MANAGER-PLACEMENT COORDINATOR DO?

*Evaluates incoming referrals and staffs with direct supervisor to select appropriate placement according to departmental and regional policies pertaining to child protective services. Evaluates incoming referrals and staffs with direct supervisor to schedule medical appointments, find immunization records, track medication, Phoenix Children's Hospital coordination, and coordinates staff trainings with providers to obtain medical information regarding prescription medication, diabetes and medication administration to the appropriate participants and documents medical information in Guardian.

*Reviews work products and analyzes facts obtained by field DCS specialists. Provides input on cases.

*Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance with policy, procedures and statutes.

*Responds/resolve problems and questions to address questions and concerns involving policy, procedures and issues related to specific cases.

*Attends staff meetings and participates in problem-solving/decision-making. Attends trainings, professional seminars, requested. conferences and management meetings. Participates in work teams/groups and other meetings, as requested.

*Produces, utilizes and sends reports. Writes detailed reports summarizing activities or productions covering a specified period of time or marking the completion of a project.

*Other duties as assigned as related to the position (typically 5% - 10%)

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?

Knowledge of:
*Federal and state laws, regulations and directives governing child protective services
*Normal child development stages and milestones
*Potential effects of cultural differences on family dynamics
*Roles and responsibilities of court, law enforcement, hospitals, schools, mental health system, community agencies, and other child welfare professionals
*Physical and behavioral indicators of abuse, neglect, and mental health disturbances
*Crisis intervention protocol
*Conflict resolution techniques
*Statewide community resources
*Microsoft Office (Word, Excel, PowerPoint)
*Guardian

Skills in:
*Verbal and written communication
*Resolving problems
*Establishing and maintaining work relationships with children, their families and court representatives
*Delivering public speeches
*Communicating effectively while actively listening to others
*Preparing accurate and detailed documentation of reported information
*Typing

Ability to:
*Sit for long periods of time
*Maintain professional boundaries
*Work as a team member
*Prepare detailed documentation of client and professional contacts to ensure that records accurately convey reported information and minimize misinterpretation
*Accept responsibility for work product and outcomes
*Recognize indicators of abuse/neglect
*Work various shifts when needed
*Perform after hour duties

SELECTIVE PREFERENCES:

The selected candidate must possess a Master's or Bachelor's degree from an accredited college or university. The preferred candidate will have field experience and knowledge of social services.

WHAT IS REQUIRED TO BE A CASE MANAGER-PLACEMENT COORDINATOR?

Requires the possession of and ability to retain a curre