Head of Accounts

Remote - United States, London, or Paris

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About the Opportunity

Worldly is seeking an experienced, strategic leader to serve as Head of Accounts, responsible for leading and scaling our global accounts function during a critical phase of company growth. This role owns the overall account strategy, team performance, and operational rigor required to drive customer expansion, product adoption, and long-term value creation across Worldly’s customer base.

Reporting directly to the Chief Growth Officer, the Head of Accounts will manage a growing team of Account Leaders and partner closely with Growth, Customer Success, Product, and Partnerships to ensure a cohesive, high-impact account motion. This role will also serve as a key voice in shaping company strategy and will sit on the Worldly Leadership Council.

This is a unique opportunity for a seasoned accounts leader to take a solid foundation and transform it into a best-in-class, scalable function — while helping customers tackle some of the most complex challenges in supply chain risk, sourcing, and impact.

What You'll Do

Strategy & Leadership

• Own and evolve Worldly’s global accounts strategy, with a focus on customer expansion, product upgrades, and long-term adoption

• Establish clear success metrics, KPIs, and operating rhythms for the accounts function, ensuring alignment with company-level goals

• Drive consistency, rigor, and accountability across account management practices while remaining flexible to customer needs

• Partner closely with senior leaders across Growth, Customer Success, Product, and Partnerships to align account strategy with broader business priorities

• Serve as an executive-level point of view on account health, risks, and opportunities across the customer portfolio

Team Management and Development

• Lead and develop a team of approximately 8 account professionals, including both direct and indirect reports

• Create clarity around roles, responsibilities, and expectations across the team

• Coach and mentor account leaders to deepen customer relationships, elevate strategic thinking, and drive measurable outcomes

• Foster a high-trust, high-performance culture grounded in ownership, empathy, and continuous improvement

Execution and Operational Excellence

• Take ownership of an existing account practice and assess its effectiveness, strengths, and gaps

• Operationalize the account motion by deeply understanding Worldly’s customer base, use cases, and growth opportunities

• Institute best practices across account planning, forecasting, customer engagement, and expansion motions

• “Ride shotgun” with the team as needed — engaging directly with customers to model excellence and stay close to the work

• Ensure the accounts function is data-driven, scalable, and positioned to support Worldly’s next phase of growth

We'd Like to See

The successful candidate will have the following minimum qualifications:

• 15+ years of experience in account management, customer growth, or related functions, with at least 5 years leading and scaling account teams

• Proven success driving customer expansion, product adoption, and revenue growth in complex B2B or SaaS environments

• Strong operational mindset with the ability to build structure, rigor, and repeatable processes

• Comfortable operating at both strategic and executional levels in a fast-paced, evolving organization

• Experience managing distributed or remote teams

• A collaborative, empathe