Senior Manager, eCommerce Growth & Ancillary Revenue

Job Summary:

JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue

Location: Chicago, IL

Division: eCommerce Growth & Ancillary Revenue

Line Manager: VP, eCommerce Growth & Ancillary Revenue

Contract Terms: Full Time

THE TEAM

The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across some of Ticketmaster’s most important revenue streams. Reporting into the COO, we are responsible for setting and executing the commercial vision behind high-impact areas of the business - including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add-ons, premium upgrades, and insurance.

We act as business owners for these categories, accountable for their performance, strategy, and innovation. Our team identifies opportunities, shapes go-to-market approaches and collaborates closely with cross-functional partners in product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. With a new and evolving mandate aligned with Ticketmaster’s top priorities, we’re focused on scaling impact, growing market share, and unlocking millions in incremental revenue. If you thrive in a dynamic environment where you can help define what comes next, this is the team for you.

THE JOB

Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high-impact role is responsible for shaping the future of how fans sell on our marketplace—owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business.

You will lead the development of multi-year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high-performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimize performance. This is a unique opportunity for a strong commercial leader to take ownership of a core business line and help shape the next chapter of Ticketmaster’s growth.

WHAT YOU WILL BE DOING

• Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program

• Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments

• Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action

• Partner closely with Product to influence roadmap priorities and define business requirements

• Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution

• Manage and mentor a small team to deliver high-impact insights and strategic recommendations

• Monitor key business and financial performance metrics; identify gaps, risks, and opportunities

• Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field

• Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives

• Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities

• Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations

• Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership

• Willingness and ability to work from our Chicago office as needed

YOU (BEHAVIOURAL SKILLS)

• Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions

• Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner.

• Creative Thinker: