Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Manager II within PNC's Technology organization, you will be based in Pittsburgh, PA, Phoenix, AZ, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Manager Overview:
• Oversight of a team of Crisis Action Officers or Supervisors, responsible for monitoring and preparing comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural).
• Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.
• This team, in conjunction with others, will coordinate and execute the response needed for 24×7 support.

Job Duties include but not limited to:
• Working with the Director or Senior Manager of Enterprise Event Management and all response teams to develop the strategic approach to advance the program and execute plans, as well as monitoring and tracking of annual program activities to meet minimum internal and regulatory requirements.
• Serves as a point of contact responsible for leading the coordination of resources aligned to the Enterprise response plans or a large business segment or group.
• Responsible for adherence and ensuring team members align activity to the organization’s Business Resiliency and / or Business Continuity program; including but not limited to the standard lifecycle of an event.
• Manages a team responsible for the execution of the lifecycle at all levels of an incident or event. This includes but is not limited to crisis management, emergency management, contingency planning and disaster preparedness planning and testing.
• Provides insight to the vision and direction for lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.
• Ensures the compliance of each aspect of all programs the Enterprise Event Management team supports.
• Proactively partners with key leaders and partners on business continuity issues.
• Continuously seeks out and provides recommended solutions to automate, consolidate or eliminate processes identified as being unsustainable and repeatable.
• Identify, enhance, or maintain Key Risk or Key Performance indicators.
• Is a champion for Event Management awareness throughout the Enterprise.

***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as the central point of contact responsible for leading the Business Continuity/Crisis plans for a large business segment or group. Responsible for the successful implementation of the organizations Business Continuity Lifecycle and / or Crisis Planning.
• Manages a team responsible for the execution of business recovery, crisis management, emergency management, contingency planning and disaster preparedness planning and testing.
• Provides insight to the vision and direction for business continuity lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.
• Ensures the compliance of each aspect of business continuity. Partners with the business in relationships with audit and government regulators on business continuity issues.
• Leads a functional area within business continuity/crisis management that drives effective recovery planning and testing of recovery and response capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs an