Supervisor Cargo Customer Service

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Utah.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Supervisor Cargo Customer Service position at SLC within the last 12 months.***Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Supervisor Cargo Customer Service supports our Purpose in their work championing Freight Agents at the station. This role works collaboratively with Leaders in Cargo and Teams throughout the station to ensure Freight Agents receive the necessary training, communication, awareness of regulations/policies/procedures, and overall support as they process all Cargo Shipments. The Supervisor Cargo Customer Service brings their leadership and unique background to the close-knit Cargo & Charters Team, where they'll have an opportunity to drive the future of Ground Operations. 

 

Additional details 

• A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

• U.S. Citizenship required under Federal regulations. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
• Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
• Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station's on-time performance
• Partners closely with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Freight Agents are properly assigned and utilized
• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees