Shift Supervisor, Housekeeping

Harrah’s Cherokee Casino Resort Position Description                                                     

 

POSITION TITLE:                          Housekeeping Shift Supervisor

DEPARTMENT:                              Hotel

GRADE/FLSA STATUS:                  S15—Exempt 

BADGE TYPE/COLOR:                   Key--Blue

REPORTS TO:                                  Executive Housekeeper

SUPERVISES:                                    Housekeeping Quality Assurance, Room Attendant, Houseperson, Housekeeping Clerk, Senior Housekeeping Clerk

JOB SUMMARY:                               

Supervise, direct, assist and monitor the job performance of all housekeeping staff to ensure the completion of Housekeeping tasks at a level established by Harrah’s management.                           

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Supervise, direct, assist and monitor the performance of all housekeeping staff to ensure the completion of housekeeping tasks
• Serve as a leader for employees while fostering teamwork, employee morale, motivation and open communication
• Coach and develop employees using a consistent, approachable demeanor while clearly articulating expectations
• Provide direction and support for all staff members to achieve department goals and objectives
• Ensure all Housekeeping staff is well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the Hotel
• Assign supervisory inspectors, room attendants, and house-persons to daily tasks while maintaining quality cleanliness standards set forth by the department 
• Follow inventory and purchasing procedures in order to achieve budgeted expenses
• Maintain key control within the department
• Accountable for the follow-up with department walk-through, special cleaning projects and maintaining of department cleanliness and training standards
• Follow and ensure security and safety guidelines are in place
• Maintain and monitor lost and found system
• Interface with Front Desk personnel to ensure maximum guest satisfaction
• Follow up and reconcile all guest concerns or complaints relating to their stay at Harrah’s Cherokee
• Coordinate the day to day activities of Room Attendants and Housepersons to ensure the efficient operation of the department
• Complete room inspections daily
• Perform all duties of Room Attendants and Housepersons as needed
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
• Adhere to regulatory, departmental and company policies/procedure in an ethical manner

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• College degree from an accredited institution preferred
• Three years experience in hospitality industry preferred
• Two years supervisory experience preferred
• Must demonstrate the following essential knowledge and skills:
• Strong organizational, communication and supervisory skills required
• Excellent customer service and public relations skills required
• Experience working with BioHazards and knowledge in dealing with Blood-borne Pathogens
• Excellent oral and written communication skills
• Strong interpersonal skills 
• Must be able to operate an I-Touch handheld device
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Self-starter; must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment
• *Knowledge of AS400, PROMUSP, LMS, Kronos 
• *