Technical Support Engineer – XP-RF – Remote

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

PLEASE SUBMIT RESUMES/CVs in ENGLISH

 

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Specialist 3 – XP-RF, you will be responsible to:

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens XP-RF equipment.
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with Fleet Care/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America)
• Provide feedback to the factory regarding system performance
• Position requires being part of the XP-RF standby rotation

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• Provide product support either remotely or on-site.
• You must be detail oriented.  Our documentation quality is equally important as our technical expertise.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
• Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.
• Have excellent communication skills
• Must work well with others; we are a large team.
• Our core business hours are 8 am to 8 pm EST M-F.  Shift will be discussed during interview and is subject to change.

Your Expertise:

• Associates degree or 2 years of vocational technical training in electronics required.  Military equivalent accepted.
• +8 years’ service experience, specifically on Siemens radiographic and fluoroscopic equipment.  No equivalent vendor experience will be accepted for this level role.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services, action plan library, CBDOC, and SKB.
• Excellent communication skills are a must.
• Siemens field service or installation experience is a plus. 
• Business Proficiency in English required

PLEASE SUBMIT RESUMES/CVs in ENGLISH

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$75,660 - $104,027

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statem