HR Service Center Supervisor

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Job Title: HR Operations & Employee Services Manager- US

Location: Cincinnatti, OH

 

POSITION SUMMARY/OBJECTIVE: 

 

We are seeking an experienced and dynamic leader to oversee and manage the daily operations of our HR Services. This individual will be responsible for leading a team dedicated to providing high-quality HR services, streamlining HR processes, and ensuring seamless delivery of HR support to employees across the organization. The HR Operations & Employee Services Manager will play a pivotal role in enhancing the employee experience, improving operational efficiency, and driving HR service excellence.

 

 

ESSENTIAL JOB FUNCTIONS:

 

Leadership & Team Management:

• • Lead, mentor, and develop a team of HR professionals, ensuring a high level of performance and engagement.
  • Set clear goals and performance expectations for team members and regularly assess progress.
  • Foster a collaborative, customer-centric culture focused on excellence and continuous improvement.

Service Delivery & Operations Management:

• • Oversee the day-to-day operations of HR Services, ensuring timely and accurate delivery of HR services.
  • Manage HR inquiries, requests, and escalations from employees across multiple channels (phone, email, ticketing system).
  • Identify and implement process improvements to optimize efficiency and enhance service delivery.

Process Optimization & Automation:

• • Continuously evaluate HR service processes, recommending and leading improvements to streamline workflows.
  • Leverage HR technology and automation tools to enhance operational efficiency and reduce manual effort.
  • Collaborate with HRIS and IT teams to ensure HR Services utilize sthe best technology and systems.

Employee Experience: