SENIOR CLERK - 64001054 1 1

Requisition No: 871436 

Agency: Department of Health

Working Title: SENIOR CLERK - 64001054 1 1

 Pay Plan: Career Service

Position Number: 64001054 

Salary:  $34,760 

Posting Closing Date: 03/10/2026 

Total Compensation Estimator Tool

Open Competitive Senior CLerk

Your Specific Responsibilities:

This position provides support to the Operation Manager II SES & Records Management Analyst SES to ensure the smooth operation of the department.

Front Desk Eligibility Responsibilities:

•             Conducts interviews with clients to assess income, family status, and insurance coverage to determine eligibility for Health Department services and the Presumptive Eligibility for Pregnant Women (PEPW) Medicaid program.

•             Initiates and completes required documentation to open electronic health records, verify eligibility, and process annual financial eligibility updates.

•             Uses systems such as Availity, Change Healthcare (Revenue), and FLMMIS to verify current insurance coverage.

•             Reviews financial documents including WAGES records, Unemployment information, the Medicaid system, and client provided paystubs or other income documentation to determine Sliding Fee Scale (SFS) eligibility.

•             Checks in clients for appointments and provides information about available clinic services and eligibility criteria.

•             Ensures all forms are updated and legible while maintaining an adequate supply for front desk, clinic, and immunizations.

•             Assists clients who wish to change their primary care provider to the Health Department.

•             Inputs clients' demographic data into the HMS system, importing initial data via FL SHOTS, and updates information in both systems as needed. Ensure client's information matches in both systems.

•             Verifies and scans appropriate identification and documentation into the electronic chart for any client updates or changes.

•             Ensures all records and lab slips are labeled correctly before clients are routed to the clinic.

•             Confirms and updates the client's status in the electronic chart during each visit.

•             Handles medical release requests and coordinates appointments using the designated routing system.

 

Appointment Desk and Scheduling Responsibilities:

•             Schedules appointments-including Foreign Travel-through walk-in visits, client phone calls, and messages.

•             Registers new clients for appointments using FL SHOTS and schedules existing clients through HMS.

•             Verifies insurance coverage and eligibility for Health Department services with each appointment request.

•             Screens clients to determine the appropriate clinic or service area, and documents verified eligibility accordingly.

 

Immunizations Responsibilities:

•             Checks in clients for immunization services, including routine vaccinations, PPDs, QuantiFERON tests, and shot record transfers.

•             Updates client demographic information, verifies insurance coverage, and enters or updates insurance details in HMS.

•             Adds additional family members to the household record as needed.

•             Ensures all forms are updated and legible while maintaining an adequate supply for front desk, clinic, and immunizations.

•             Processes immunization record transfers-including foreign and out-of-state records-into FL SHOTS, whether received in person or through the immunization's portal.

 

Reception Responsibilities:

•             Performs receptionist duties within the routing system, including verifying, scheduling, adding, and checking in appointments.

•             Serves as the front-line receptionist, assisting clients by providing information about Health Department services and programs.

•             Verifies Medicaid and third-party insurance coverage to confirm eligibility for services.

•             Schedules appointments and ensures clients are appropriately routed.

•             Provides general front desk support and carries out additional tasks as needed to maintain efficient and effective front desk operations.

 

Switchboard Responsibilities:

Answers a multi-line switchboard promptly, professionally, and courteously; ensures all incoming calls are accurately routed to the appropriate departments or staff.

 

Additional Duties and Responsibilities:

Scans all clinical documents into HMS. Utilizes progress note to advise o