Senior Business Analyst

We are seeking a Senior Business Analyst to support our client's team in the automotive industry. The role involves contributing to a strategic project aimed at replacing the current CRM IT system with a modern solution by 2026. The project entails analyzing and optimizing customer service processes and integrating new IT applications into the existing IT landscape.

Key Responsibilities:

• Analyze and document complex technical and strategic processes
• Validate requirement elements and architectural artifacts
• Define and document project requirements
• Implement an IT application contract and ensure smooth integration into the existing IT landscape
• Provide user training and facilitate the transition of the solution to operations
• Create and manage epics, features, and BPMN processes
• Coordinate cross-functional technical topics with various stakeholders

Technical and Experience Requirements:

• At least 5 years of experience as a Business Analyst, Requirements Engineer, or Product Owner, including a minimum of 2 years in IT projects
• 5 years of consulting experience in CRM or marketing
• Demonstrated experience in process optimization and automation projects
• Proficiency in agile methodologies such as SCRUM or SAFe
• Extensive experience (minimum 5 years) with JIRA and Confluence
• Expertise in creating epics, features, and user stories
• Knowledge of EU tender projects
• Familiarity with MS Teams for project communication and MS SharePoint for document management

Join a forward-thinking team working on a high-impact CRM transformation project. Your expertise will help shape the future of customer service processes and IT integration. Apply today to be part of a dynamic project delivering innovative solutions.