Specialist, Accounts Receivable

About the team

Zillow Group Billing, eCommerce & Customer Payments team is a customer facing finance team that leads various operational processes! The team drives the optimization of cash flow via inbound customer payments, enhances revenue through minimizing payment churn and improving collections, promotes financial risk management and policy, and supports business growth. The focus for all teams is to drive long-term solutions that are automated, scalable, flexible, and cost effective.

Zillow is seeking a results-oriented person, with strong independent thinking and problem-solving abilities. They should have a passion for delivering quality on time, every time, to internal and external partners. If you have an excellent record of operational improvement and leadership, we are looking for you!

About the role

Our ideal candidate has shown experience in leading self identified and advised process improvement projects in which the individual has independently identified issues and developed resolutions. You have a shown understanding of all operational aspects of accounts receivables, cash applications, and accounting related to allowances for bad debt and sales allowances. You will have experience successfully working in a variety of systems including, but not limited to: High Radius, SFDC, Workday and Zuora (preferred) or other ERP systems.

Responsibilities

• Strategic Account Management:
• Focus on driving lower AR balances from Business to Business strategic enterprise-level clients.
• Prioritize and lead a portfolio of high-value accounts to ensure timely payment and resolution.
• Meet team objectives, key results, goals and metrics
• Handle all issues in a timely manner while supplying immediate resolution
• Provide operational improvement solutions pertaining to collecting on enterprise level accounts
• Conduct regular financial health assessments for assigned strategic accounts.
• Collaborate with Sales Pros to gain insights into client expectations and challenges.
• Implement customized collection strategies based on the unique characteristics of each strategic account.
• Financial Skill:
• Demonstrate a Mid-level understanding of accounting principles, particularly in relation to past-due accounts receivable.
• Analyze financial documents and billing information to identify discrepancies and resolve issues promptly.
• Analyze customer aging reports for discrepancies and opportunities for improvement
• Autonomous Problem Solving:
• Exhibit the ability to think independently and proactively identify solutions to collection challenges.
• Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
• Provide insights to sales teams on customer payment behavior and potential risks.
• Meet with Senior Leadership weekly to discuss past due AR
• Documentation and Reporting:
• Maintain accurate and up-to-date records of collections activities.
• Generate regular reports on collection performance and provide insights for continuous improvement.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $24.90 - $37.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Bachelor's degree in Finance, Accounting, Business, or a related field is preferred.
• 3+ years of experience in enterprise-level collections, preferably within a high-growth and dynamic industry.
• Solid understanding of accounting principles and past-due accounts receivable.
• Proven ability to work independently, take initiative, and solve problems creatively.
• Excellent communication and negotiation skills with the capability to interact effectively with both internal and external stakeholders.
• Strong organizational skills and attention to detail, ensuring accuracy in all collection activities.
• Proficient in using collection software i.e High Radius &am