Learner Engagement Operations Specialist

At InStride, people are our purpose. 

We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. 

As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. 

Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.

No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. 

To get a better feel for our culture, watch more here.

Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI.

What we're looking for (role overview):

Reporting to Senior Manager, Learner Engagement, InStride is seeking a detail-oriented and tech-savvy professional to join our Learner Engagement team as an Operations Specialist. In this role, you’ll drive the execution of marketing campaigns and engagement strategies, maintain data accuracy, and support the seamless operation of tools and systems that drive our learner engagement efforts. The ideal candidate is organized, proactive, and eager to develop their skills while contributing to the success of learners through efficient operational support.

Skills we’d love to see you show off:

• Attention to Detail: You consistently ensure accuracy in data, workflows, and campaign execution.
• Operational Efficiency: You can manage multiple tasks with precision and prioritize effectively to meet deadlines.
• Technical Aptitude: You are comfortable navigating project management platforms and learning new tools quickly.
• Quality Assurance: You excel at catching errors and ensuring every project meets high standards before launch.
• Collaboration: You thrive when working with cross-functional teams to achieve shared goals.

Who you are (ideal profile):

• 3+ years of experience supporting marketing teams in an operational capacity
• You’re highly organized and enjoy tackling operational challenges with a proactive mindset.
• You value accuracy and take pride in ensuring the “behind-the-scenes” work is flawless.
• You’re eager to learn and grow within a supportive, dynamic team environment.
• You align with our mission to empower learners and are motivated by contributing to their success.
• You bring a positive attitude and are ready to adapt to the needs of a fast-paced team.

How you will create impact (key responsibilities): 

• Own the development of multi-channel learner engagement campaigns by coordinating and ensuring the on-time completion of Design, Content, and Lifecycle tasks, ensuring they meet all requirements of the brief as directed by the Learner Engagement lead.
• Conduct quality assurance (QA) checks on campaign deliverables and communications to maintain high standards and consistency with Corporate Partner guidelines.
• Prepare and compile data for reporting utilizing existing dashboards and templates, enabling senior team members to analyze performance.
• Assist in creating and maintaining process documentation to ensure clarity and usability for the team.
• Collaborate with cross-functional teams to align operational Learner Engagement efforts with strategic priorities.

Compensation

At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members.

We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Compensation range:$70,000—$80,000 USD

We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.