Sr. Patient Scheduling Coord

Job Summary: Under general supervision, manages a specialty surgical care team, ensuring smooth daily operations and coverage during absences. Handles various tasks including scheduling appointments, obtaining authorizations, coordinating tests, and facilitating communication between physicians. Also, responsible for administrative duties such as managing referrals, handling urgent requests, and assisting with financial matters.

Education/Experience: High school diploma or equivalent with three years' experience in consumer services, preferably in a surgical setting. Knowledge of medical terminology is beneficial.

Essential Functions:

1. Answers phone calls and schedules appointments while maintaining service standards.
2. Ensures authorization for appointments and ancillary studies, and updates records accordingly.
3. Coordinates tests and treatments, ensuring timely receipt of results.
4. Facilitates communication between physicians, cancels/reschedules appointments as needed.
5. Reviews digitized studies, schedules ambulatory procedures, and manages referrals.
6. Handles urgent requests, manages insurance authorizations, and assists with billing.
7. Performs other assigned duties.

Skills/Qualifications:

• Proficient in using multiple computer software systems.
• Self-motivated and capable of working independently.
• Maintains a positive attitude in interactions with the public.

Work Environment: Medical office environment

Physical Requirements:

• Involves standing, walking, sitting, bending, reaching, finger dexterity, talking, hearing, and seeing.
• Lifting, carrying, pushing, and/or pulling up to 100 lbs.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.