IT Systems Engineer

Department: North America Consultancy

Employment Type: Full Time

Location: Clayton, NC

Description

Why Soben ?
We´re an award-winning construction consultancy with bold ambitions and a clear vision for the future. Since our founding in 2011, we've made significant progress, but now, we’re entering a new chapter of accelerated growth and transformation.

This is a truly exciting time to join our team. We're aiming to grow to 1,000 professionals worldwide by 2030, expanding both in our existing markets and into new regions to support a growing portfolio of capital projects.

In March 2025, Soben was acquired by Accenture, marking a major milestone in our journey. This strategic alliance combines Accenture’s innovation and digital capabilities with Soben’s deep industry expertise and commercial know-how. As part of Accenture’s Industry X – Infrastructure and Capital Projects practice, we are now positioned to reshape the future of capital project delivery, leveraging technology and insight to deliver better, faster, and more sustainable outcomes for our clients in a rapidly evolving global market.

 
Role Description
The IT Systems Engineer is needed to support the site expansion project at the site in Clayton, NC. The ideal candidate will provide Tier 1 operational support as part of a cross-functional IT Infrastructure team, as well as assist in the maintenance & administration of IT systems. The role will report to the IT Infrastructure Manager for the project. Process Area Support all network infrastructure devices & services across the site. 

Key Responsibilities

•  Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (Monitoring Tools, Network Management systems, etc.) 
• Hands-on with hardware & software including server room & patch room build outs 
• Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems 
• Provide tier 1-2 IT network support, including after-hours 
• Provide tier 1-2 server administration/support for onsite virtual servers 
• Provide tier 1 support of site ERP system, SAP, including iDOC monitoring, analysis, & resolution 
• Liaison between Site end users & HQ end user support for site ERP system, SAP 
• Provide ad-hoc production support & after-hours support to the site for IT related issues 
• Maintain network/infrastructure documentation in accordance with corporate requirements 
• Support backup/restore processes for manufacturing systems 
• Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes 
• Provide superior customer service 
• Adheres to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures 
• Follows all cGMPs & ensures that product is manufactured according to procedure & current Good Manufacturing Practices 
• Maintains training readiness 
• Follow all safety and environmental requirements in the performance of duties 
• Other accountabilities as assigned.  Travel may be needed to ensure project delivery expectations are met. 
• Must provide on-time completion of assigned SOPs. 
• Implementation of IT/Automation for the specific track 
• Close collaboration with Delivery teams 
• Ensures that the track aligns with scope and objectives 
• Determine and align expectations during the project phases for the implementation 
• Work with project management team and effectively communicate project task completion and milestones. 
• Ensure that the work is delivered according to the required quality standards and follow the application and infrastructure architecture. 

Skills, Knowledge and Expertise

• 7+ years of experience implementing & administering networks in a medium to large enterprise environment.
• Bachelor's Degree in Computer Science, Information Technology or related field from an accredited university required. 
• May consider an Associate’s degree in Computer Science, Information Technology or related field from an accredited college. 
• Experience in pharmaceutical, biotech, food, cosmetic, beverage or relevant work preferred 
• Certification in a networking infrastructure discipline (e.g. CCNA, CCNP) preferred. 
• Speci