Delivery Operations Associate

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Datavant is building an end-to-end platform that enables timely access to comprehensive, connected health data across stakeholders in the healthcare ecosystem. To support this mission, we’re seeking a Delivery Operations Associate to help streamline and scale our delivery operations across Linkage, Retrieval, and Privacy Solutions. This role is critical to ensuring consistent, efficient, and high-quality project execution. You will serve as a cross-functional operations enabler—owning and improving core delivery processes, coordinating project and resource workflows, maintaining internal knowledge systems, supporting onboarding and enablement programs, and ensuring the delivery team has the tools and documentation needed to operate effectively at scale. You’ll partner closely with business and technical stakeholders to proactively identify and remove operational friction. 

What You Will Do

• Own and coordinate delivery operations across Datavant’s solutions (Linkage, Retrieval, Privacy), partnering with team leads to execute internal projects efficiently.
• Manage internal knowledge systems, owning the structure and upkeep of the delivery team’s knowledge base (e.g., Confluence), ensuring SOPs, onboarding guides, and playbooks are accurate, accessible, and consistently maintained in partnership with product team and subject matter experts.
• Drive onboarding and training initiatives by developing and managing onboarding programs, training materials, and team certifications, while supporting a culture of continuous learning through refresher sessions and internal enablement efforts.
• Own systems and project coordination workflows, including the administration of delivery tools and dashboards, ensuring data accuracy, providing tooling support, and aligning cross-functional stakeholders to manage timelines, track deliverables, and resolve operational blockers.
• Maintain process/training internal documentation up to speed and liaise with other departments to communicate updates to those.
• Own scheduling and maintain delivery organization trainings

You will bring to the table:

• 2+ years of experience working in operational capacity at SAAS company
• Driven, entrepreneurial, highly motivated and persistent; thrives in a fast-paced, dynamic environment and is not intimidated by continuous iteration and change 
• Strong interpersonal and communication skills (written and oral)
• Ability to work through ambiguous situations to drive clarity and resolution of issues
• Strong organization skills, with high attention to detail
• Interest in healthcare and data connectivity
• Impeccable time management

Bonus points if:

• Experience working with Life Sciences, Healthcare Analytics or Healthcare data companies

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:$64,000—$75,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and p