Customer Success Coordinator-3

Customer Success Coordinator - Prague 

Rapid7 is seeking a Customer Success Coordinator who will provide best in class customer experiences and will have a strong attention to detail, work well in a teamwork environment and have the capability to build upon internal processes to drive optimization. 

About the Team

The Customer Success team represents the backbone of our relationships with our customer base. This includes ensuring customers successfully deploy, adopt, and maintain Rapid7 solutions year over year. As technology and innovation move forward, vulnerabilities in our digital world continue to evolve and change. This means going beyond the goal of customer renewals and instead focusing on long-term customer health. Being successful on this team means advocating for customer needs, challenging convention through new ideas and solutions, and working together to create impact.

About the Role

The CSM team is responsible for securing long-term relationships, driving adoption of our tools, generating referrals, identifying up-sell and cross-sell opportunities, and driving customer loyalty. 

You will support and partner closely with the Customer Success Managers to ensure customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. 

In this role, you will:

• Assist CSMs with researching, generating, and editing Renewal Quotes

• Act as the intermediary between CSM, Orders, Sales Ops and IT

• Assist with the triage process of Customer Success inbox

• Manage, track and follow up on Confirmed “Process” renewals

• Run and distribute team reports to assist CSMs in customer & partner communications

• Update internal knowledge base through documenting CSM processes

• Other projects that may arise include data entry & other administrative tasks.

The skills you’ll bring include:

• Confident self-starter with ability to prioritize and manage multiple tasks 

• Excellent time management skills with Superior follow-through

• Strong ability to work under pressure and to deadlines

• Ability to work autonomously and think independently, knowing when to ask for support or input 

• Attention to detail, understands the importance of precision and accuracy 

• Proactively identify areas of improvement and ways to streamline processes

• Systems experience with NetSuite/Salesforce.com a plus

• Professional-level English fluency is required both verbal and written

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.  With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.