Service Manager, Dealership

<p></p> <p><strong>About Carvana</strong></p> <p>At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s&nbsp; process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.</p> <p>We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.&nbsp;</p> <p>Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!</p> <p><strong>About the team and position</strong></p> <p>The Service Manager, Dealership Operations is responsible for the success of the dealership’s service&nbsp; businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 40 team members, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.</p> <p><strong>What you’ll be doing</strong></p> <p><strong>Management – Service Operations</strong></p> <ul> <li>Lead all aspects of the dealership’s Service operations to achieve revenue, gross profit, and customer satisfaction targets.</li> <li>Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, technician efficiency). Implement action plans to hit targets.</li> <li>Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).</li> <li>Partner with Parts Manager to improve workflow, reduce cycle times, and maximize shop and parts department throughput.</li> <li>Monitor warranty processes to ensure compliance and maximize claim recovery.</li> <li>Continuously improve customer experience, speed of service, and first-time fix rate.</li> </ul> <p><strong>Facilities – Dealership Maintenance &amp; Compliance</strong></p> <ul> <li>Ensure the service facility is well-maintained, clean, and fully compliant with brand and OEM image standards.</li> <li>Directly manage service vendors (e.g., paint and body, detail to ensure efficient, high quality work at a competitive cost. Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers.</li> </ul> <p><strong>Relationship – OEM &amp; Brand Alignment</strong></p> <ul> <li>Ser