VP Client Sales & Support

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

VP Client Sales & Support

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


A Brief Overview
Vice President of Client Sales and Support acts as a trusted advisor to the organization's largest insurance client partners. They work closely with their clients to design and implement best-in-class claims programs that deliver unrivaled customer experience to the policyholder. They are trustworthy representatives of both Safelite and the client organization. Trusted experts in the insurance and auto-glass industry, and having the right knowledge and experience to help clients uncover and address critical business needs. By delivering highly consultative services, they help clients solve challenging business problems while increasing Safelite's footprint within their client organizations. A key component of the role is collaboration: they must work with a variety of stakeholders within Safelite as well as client organizations and they must also foster strong relationships across the two organizations. Using data to uncover problems and drive decision making is an increasing focus of the role, and incumbents must be able to use the data to tell a compelling story that leads to both insight and action. They must also be digitally savvy, helping the client to create a consumer-grade experience to policy holders by creating an omni-channel customer platform that delivers maximum experience with ease and satisfaction. As highly influential expert professionals, VPs of Client Sales and Support must model Safelite's values: a service mindset, a can-do attitude, and a caring heart.

What you will do

• KEY ACCOUNT MANAGEMENT
  • Personally manage a focused portfolio of key and strategic customer relationships, leveraging a large network of colleagues across the organization's functions, and acting as a trusted advisor to the client.
  • Collaborate with key internal partners to develop and implement innovative and scalable solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
  • Maintain current knowledge of partners’ industry and auto glass industry; evolve knowledge and approach as Safelite’s business strategy evolves.
  • Learn and understand a client’s culture, how that impacts their decision making process and how sharing that knowledge with the Solutions’ SME and internal support will help the team with their contributions to improving the relationship and effectiveness.
• CUSTOMER SOLUTION DESIGN
  • Influence representatives at the top management level to identify the strategic outcomes they are seeking to achieve; then, initiate solution design by mobilizing and leading cross-functional teams (for example, customer experience, technology, pricing, digital and legal) to utilize best-in-class solution or leverage a complex tailored product and service solution where necessary and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating unit level.
  • Align agreement with the right internal partners and colleagues before approaching the client to negotiate to ensure that customer requirements are met at an acceptable level of profitability, service, and cash flow.
• BUSINESS MANAGEMENT
  • Manage business results of several large and complex insurance client partners by collaborating with sales operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize use of resources.
  • Advise clients on different approaches to business and negotiate arrangements that deliver value to the business and the client organization.
  • Ensure knowledge of the contract and responsibility for adhering and meeting the contract requirements.
• CUSTOMER RELATIONSHIP DEVELOPMENT
  • Develop and maintain personal relationships with corporate senior executives of strategic clients to facilitate business offerings expansion, growth, and retention; identify opportunities to increase the business's footprint within an existing client organization and increase value creation.
  • Expand and elevate business relationships by growing the number of client stakeholders within the organi