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KO

Service Operations Technical Business Analyst

KONE
United Statesfull_timeVerifiedPosted 11 Mar 2025
💰 $116,100/yr($84,400/yr$116,100/yr)

About the role

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Technical Business Analyst for KONE Americas in KONE?
 

  • Do you enjoy (providing technical expertise to support project managers?
  • Does continuously assessing existing systems to identify areas for improvement motivate you?
  • Do you thrive in collaborating with IT and business teams to design solutions business needs?
  • Are you skillful with technological tools such as ERP systems, databases, and service tools?
  • Do you demonstrate a passion for quality and results?
  • Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  


Location of position: Lisle IL, Moline IL, or Allen TX.

As our Technical Business Analyst, you will bridge the gap between business needs and technical solutions. You will be responsible for analyzing business requirements, collaborating with stakeholders, and transforming these requirements into deployable solutions. You will also project work by maintaining detailed connections with IT developers and assessing the impact of changes, providing essential technical support to project managers to aid in implementing strategic decisions.

You will bring 3+ years of progressive and successful experience in analyzing business requirements and transforming them into technical solutions to KONE. You will use the knowledge gained through your bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience is acceptable in lieu of a degree, with 5+ years of relevant experience).

Additional Requirements:

  • Minimum of 3-5 years of experience in analyzing business requirements and transforming them into technical solutions.
  • Proven experience in working with ERP systems, databases, and service tools.
  • Strong understanding of both business processes and technical systems to effectively bridge the gap between stakeholders and IT developers.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills to effectively collaborate with stakeholders and IT developers.
  • In-depth understanding of business processes and the ability to translate business needs into technical solutions.
  • Ability to assess the impact of changes on business operations and IT systems.
  • Proactive and adaptable approach to managing project requirements and changes.
  • Strong organizational skills and attention to detail.
  • Proficiency in English.

We hire individuals who value culture because we believe culture drives innovation.

  • We value your authentic self. 
  • Collaborative, creative, and supportive work environment.
  • Passionate about safety, quality, and innovation 
  • We care about the communities where we live and work. 

Just some of our many benefits include: 

  • Competitive salary 
  • Flexible work schedule 
  • Opportunities to learn and grow 
  • 401K Employer Match
  • 401k Employer Non-elective Contribution 
  • Well-being Program
  • Medical, Prescription, Dental and Vision Insurance
  • Digital Health Solutions & Telehealth
  • Health

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Company

KONE

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