Retail Associate - Tackle Warehouse - Alpharetta, GA

Description

$16.00 - $18.00 an hour

Full time (40 hours/week) preferred; open to part time

Saturday availability required

This position requires physically reporting to work in Alpharetta, GA.

We’re looking for a friendly, knowledgeable Retail Associate to help create exceptional in-store experiences while building lasting relationships with our customers.

In this role, you’ll provide warm, professional customer service, assist anglers with product selection and curbside pick-up orders, and maintain an organized, well-presented store through stocking and merchandising. This position is perfect for someone who enjoys talking fishing, learning new gear and techniques.

If you’re enthusiastic and ready to help customers gear up for their next bass fishing adventure, we’d love to have you on our team.

Sports Warehouse About UsWe are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.
Sports Warehouse is comprised of:Tackle WarehouseTennis WarehousePickleball WarehouseRunning WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse

Benefits & Perks

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed. Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills and attention to detail.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
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