Client Insights Consultant - Hybrid: Napa, CA

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?  

This role supports a leading Wine manufacturer located in the Napa, California area.  Circana is looking for a passionate client advocate with strong analytic skills to advance solutions that best build our client's strategic vision.  This is a unique opportunity to apply insights leveraged from Circana’s Point-of-Sale, Consumer & Shopper Behavior, and Analytics data to address critical business issues for a dynamic and successful company.  We seek candidates with previous market research, consumer packaged goods (CPG), or marketing services experience along with a keen interest in slicing and dicing data to reveal actionable insights into consumers, shoppers, retailers, and in-market performance. Must have strong analysis, storytelling, and communication skills.

Location:  This role requires 2-3 days at the client’s offices in Napa with some flexibility in on-site days.

What will you need in order to be successful?

Advanced Analytic Skills: Demonstrated ability to independently conceive, manage, and deliver fact-based analyses to provide meaningful solutions for the client.

• Adept at quickly recognizing and understanding client needs and/or Identifying business issues and opportunities.
• Instinctive ability to envision mutually beneficial outcomes and proactively conceive analysis projects and structure client deliverables.
• Skillfully applies different data sets and metrics to address issues, leading to clear, fact-based responses appropriate to client’s business needs.
• Recognizes opportunities to utilize Circana subject matter experts to address client needs and effectively partners with colleagues and clients to pursue, leveraging their superior client knowledge to achieve mutual wins.

Consultative Selling: Apply knowledge of the client, marketplace dynamics, and Circana capabilities to identify, pursue, and close business opportunities.

• Target and sell services that address client needs; ask questions to identify the root causes of issues versus symptoms.
• Work effectively with cross-functional partners to develop correct solutions, tightly linking client needs to Circana capabilities and helping to deliver clear, compelling proposals.
• Manage selling process and coordinate Circana subject matter experts to ensure the project is delivered successfully.

Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image.

• Gain the trust of clients, Circana cross-functional partners, and other stakeholders, and be perceived as a domain expert and valued business partner.
• Intellectually curious, and aware of industry trends and how they may impact clients, consumers, shoppers, and competitors.
• Able to educate clients on analytic methods, shape their thinking, and influence the decisions they make.
• Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish.

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met:

• Develop and maintain a deep understanding of customer needs and requirements.
• Help customers identify solutions to problems they did not know they had.
• Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship.
• Track and organize multiple work streams and manage time and resources aga