Director, Customer Strategy (Remote)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Current Need

We are seeking a Director, Customer Strategy to join our team in The Woodlands, TX or Irving, TX.

The McKesson Specialty Provider Organization is seeking to add a Director, customer Strategy to the existing Provider Strategy team.  This role is responsible for supporting our go-to-market and growth initiatives by working with our marketing intelligence, account management and business development teams and directly with our customers to understand the needs of physicians and patients and coordinating with business leaders to develop solutions that help address these needs. In this challenging and highly visible role, this individual will support the businesses in pulling through the enterprise’s broad strategy into the business unit’s reality. Our team conducts projects related to market analysis, evaluation of customer needs, and assessment of our internal capabilities to accelerate growth opportunities and optimize our grow within our existing businesses.

Key Responsibilities

• Liaises with the business development and account management organizations to identify, scope and manages strategic projects end-to-end (including implementation); maintains responsibility for deliverables and timelines, shifting priorities as needed; manages stakeholder relationships and expectations.
• Facilitates the maintenance and development of sales and account management solutions including dashboards, “heatmaps” and market or specialty (Therapeutic Areas) trends.
• Identifies and implements opportunities to streamline, optimize and enhance the efficacy and efficiency of the sales and account management organizations to better meet the needs of our existing and future customers.
• Assess our existing sales and account management process to identify opportunities to improve operations and better meet the needs of our customers.
• Support evaluation of inorganic growth opportunities that align with our broader strategic priorities.
• Builds trust and productive relationships with team members and stakeholders across the organization.
• Influences and gains acceptance of others to one’s ideas through effective communication, relevant and insightful analyses, and creative thinking
• Maintains thorough knowledge of company's products, competition, and broader market dynamics that frame the business context both present and over the next few years.
• Acts as thought partner in strategic discussions even outside of own projects and a business partner with key business leaders.

Minimum Requirement

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Education

• 4-year bachelor’s degree in business or finance, or related field or equivalent experience
• MBA preferred

Critical Skills

• 5+ years strategy or consulting experience, or relevant industry experience (e.g., finance, strategic marketing, clinical operations). Healthcare industry experience is a plus, but not required.
• Strategic Thinking: evaluating industry trends, developing long-term implications and recommending pragmatic strategies for new business and account retention opportunities.
• Analytical Rigor: ability to bring structure to ill-defined problems and intellectual leadership to problem solving; synthesize insights from analysis and ensure credible, actionable recommendations
• Financial Acumen: understanding of financial modeling and experience with financial planning, budgeting and capital allocation in the context of strategic planning to maximize shareholder value.
• Communications Skills: ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively especially with senior leadership.
• Customer Relationships: ability to build and maintain trusting relationships with our customers to help generate partnership and insights.
• Healthcare Knowledge: knowledge of stakeholders, trends, economic drivers and policy across healthcare.
• Technical Capabilities: