Associate Desktop Support Engineer

The RoleWe are seeking a resourceful, reliable, and motivated Associate Desktop Support Engineer to help manage the technology needs of the employees in our San Francisco office. You will need to have experience with both macOS and Windows devices, this includes troubleshooting, software installation, remote management, and knowledge of industry best practices. This is a hybrid role that will be required to be on-site in our San Francisco office Tuesday - Thursday with the flexibility of working from home on Mondays and Fridays. The Associate Desktop Support Engineer will report to the Sr. Manager, Corporate IT and will work as part of the tightly knit Corporate IT team to ensure that all employees have the best possible experience with the technology they use in their daily work lives. Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market.

Problems You Will Solve

• Assist with onboarding, off-boarding, equipment shipping and receiving on a rotating schedule.
• Work on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.
• Remotely troubleshoot tickets and provide detailed notes on steps taken to resolve 
• Image / provision laptops and access to systems for new employees, ensuring that all machines are properly configured for employee first use.
• Work with e-waste vendors to decommission / recycle old assets.
• When onsite, handle desktop support walkups, including assisting employees with typical hardware troubleshooting.
• Maintain inventory of assets in our asset management software.
• Install and push software and security patches to client computers.
• Assist other team members in troubleshooting and repairing failures in office. infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.
• Provide A/V and conference call support for company and departmental meetings.

About You

• Amazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users.
• 4 - 6 years of relevant experience supporting medium-sized enterprises.
• Experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.
• Understanding of Active Directory objects for management of users and computers.
• Exposure to or direct experience of Microsoft O365 Suite.
• The ability to learn new technologies and processes quickly.
• Experience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location.
• The ability to identify, develop and implement processes and policies to improve efficiency in handling support issues.
• The ability to be a strong team player.
• The ability to work different shifts and schedules, including occasional on-call after hours support.
• Experience with VMware Horizon (or virtual machine environments), Okta, MFA, Slack, Jira, and Confluence are a major plus.

What We Offer

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
• Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot

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About Our Technology TeamWe are growing our Technology team to support our various financial products. The ideal candidate is passionate about learning the Fintech domain and delivering cutting-edge, high-quality solutions to solve business problems. We utilize a progressive, test-driven, Agile development methodology that places a high premium on communication, teamwork, sound design and clean implementation. 
About UsFounded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $23 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross fun