Lien Negotiator, Personal Injury

Collections Performance

• Manage a portfolio of California Personal Injury accounts from assignment through resolution, utilizing strategic collection efforts to maximize recoveries.
• Conduct professional negotiations with attorneys, insurance carriers, adjusters, and third-party administrators in accordance with established SOPs and workflow standards.
• Monitor case progression, document all account activity, and ensure assigned accounts remain within established follow-up timelines and performance benchmarks.
• Identify barriers to resolution and promptly escalate accounts requiring legal, managerial, or strategic review to the PI Manager.
• Meet or exceed established performance metrics, including collections, account aging, follow-up compliance, productivity, and resolution timelines.

California Market Expertise

• Apply advanced knowledge of California Personal Injury lien laws, settlement processes, and payer practices to develop effective recovery strategies.
• Navigate the complexities of California Personal Injury billing, including attorney liens, Letters of Protection (LOPs), liability insurance claims, and settlement negotiations to maximize account recovery.
• Stay informed of changes to California legislation, case law, payer practices, and industry trends that may impact collection strategies or recovery outcomes.
• Serve as the department's primary resource for California Personal Injury collections, providing guidance on complex accounts, lien disputes, settlement negotiations, and procedural questions.

Leadership, Mentorship & Team Development

• Share best practices, negotiation techniques, and workflow knowledge to strengthen team performance and promote operational consistency.

• Model professionalism, accountability, and effective communication in all interactions with attorneys, adjusters, clients, and internal stakeholders.
• Assist with onboarding and training new team members on department systems, workflows, SOPs, and California PI collection practices.
• Identify opportunities for team development and communicate training needs or process improvements to the PI Manager.

Documentation & Workflow Compliance

• Maintain accurate, detailed, and timely documentation of all account activity, correspondence, negotiations, and case updates within CONEXEM and the department's shared Live Excel report.
• Ensure full compliance with department SOPs, documentation standards, HIPAA requirements, and company policies.
• Support internal audits and quality assurance initiatives by maintaining complete, accurate, and audit-ready account records.
• Recommend workflow enhancements that improve efficiency, compliance, and collection performance.

Collaboration & Communication

• Partner with the PI Manager to develop and execute account strategies aligned with departmental goals and client expectations.
• Collaborate with Case Status Representatives, Account Representatives, Billing, and Payment Posting teams to ensure seamless account progression and issue resolution.
• Communicate collection trends, payer behaviors, operational risks, and account escalations to leadership in a timely manner.
• Actively participate in team meetings, performance discussions, training initiatives, and process improvement efforts as a senior contributor.

Required

• 4+ years of experience in California Personal Injury collections, with demonstrated expertise in lien recovery, attorney negotiations, and settlement follow-up.
• Strong working knowledge of California Personal Injury lien laws, Letters of Protection (LOPs), med-legal billing, and liability insurance claims.
• Proficiency with EMR and collections management systems, including the ability to maintain accurate account documentation and reporting.
• Proven ability to independently manage a high-volume, complex portfolio of Personal Injury accounts while consistently meeting performance expectations.
• Excellent written, verbal, and negotiation skills, with the ability to communicate effectively with attorneys, law office staff, insurance adjusters, and internal stakeholders.
• Demonstrated leadership, mentorship, or subject matter expertise within a collections or revenue cycle environment.
• Strong analytical and problem-solving skills with the ability to develop effective collection and negotiation strategies.

Preferred