Customer Care Professional - Corporate Services - Tier 3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How You Will Make an Impact:

As a Corporate Customer Care Specialist, you will be part of a unique, multi‑skilled servicing team that plays a critical role in supporting new business growth. In this exciting position, you will partner with Corporate Cardmembers and Program Administrators while also supporting virtual product rollouts and other emerging initiatives. You will also play a vital role in servicing the business’s largest and most complex corporate clients, providing elevated support for internal account development opportunities, credit‑related guidance, and proactive risk management. Additionally, you will act as a trusted resource during world events and natural disasters, delivering urgent, high‑judgment assistance to ensure business continuity and client safety. Your ability to provide exceptional service, deliver proactive solutions, and build trusted relationships will directly contribute to our clients’ success and the growth of our corporate portfolio.

Minimum Qualifications:

• Minimum of 2 years of customer contact experience in a fast‑paced environment
• Strong analytical and problem‑solving skills, with the ability to conduct root‑cause analysis and implement effective solutions
• A passion for client servicing, with the ability to deliver proactive solutions that enhance relationships
• Proven relationship‑building abilities, including emotional intelligence and rapport development
• Ability to multitask effectively while maintaining a high standard of service
• Demonstrated ability to deliver strong operational metrics, including service level performance, quality, efficiency, and client satisfaction outcomes
• Creative, “outside‑the‑box” thinker with the ability to identify innovative solutions for complex or emerging client needs
• Strong teamwork and collaboration skills
• Excellent written and verbal communication skills
• A customer‑first mindset focused on elevating the customer experience
• Curiosity and initiative to learn evolving products, tools, and processes
• A commitment to operational excellence and accountability
• The ability to remain composed and solution‑oriented in complex or high‑pressure scenarios

Preferred Qualifications:

• Experience and knowledge of Corporate Cards a plus

Must be flexible to work any schedule according to business needs

Salary Range: $20.00 to $33.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver yo