Director, Early Access Communities

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Adobe is passionate about creativity. Our mission is to support our community and to empower and enable anyone who has a story to tell or vision to share.

The Community team is seeking an exceptional, customer-focused Director to lead the team responsible for building early access communities to shape product roadmaps, inform launch messaging and to build and foster community advocates.

The Director will partner closely with key product, marketing, and executive leadership across the company to ensure the community is central to how Adobe builds and ships products.

This role will lead a team of community product and program managers, driving community betas and NDA customer programs across creative audiences and categories. In addition, they will create strong cross-functional partnerships to incorporate NDA feedback into product roadmaps, share progress back to the community, and create infrastructure to make community interaction a central part of Adobe’s product value.  

The impact of this work will be a community-led roadmap, improved customer sentiment, as well as greater connection and empathy between Adobe and the creative community for core strategic audiences and product areas across the business.  

What you’ll do:

• Lead a team that builds engaged NDA communities to foster product and GTM feedback on Adobe’s latest offerings
• Manage beta programs for strategic product initiatives 
• Grow & nurture engaged NDA communities for key customer segments that can be used for real time communications between product and marketing teams and the audiences they are trying to reach
• Build scalable infrastructure and process to support advisory boards, discussion groups, scaled online spaces for community members to connect with Adobe and each other
• Drive strategy and execution for surfacing insider communities in across Adobe’s product and service ecosystem
• Be a strategic partner for PMM, PM & community leaders, and be on the front lines of briefing community and getting input on new product innovations

What you need to succeed:

• BA/BS Degree preferred OR 15+ years of experience in community or marketing OR equivalent practical experience.
• 8+ years of experience in people management.
• A love for the Adobe’s creative community
• Familiarity with the creative professional and/or creator audience
• Experience with product strategy, product planning, user-centered design, product-led growth, customer feedback cycles, iterative development
• Expertise in scaling engaged NDA online communities
• Customer-centricity and credibility to be a trusted advisor for senior leadership
• Ability to work “the matrix” and be entrepreneurial within a large, cross-functional organization
• Experience building teams from the ground up and scaling teams within a larger organization  
• Willingness to be a player/coach, leader/doer
• Familiarity with using AI data tools to synthesize and prioritize community feedback
• General strategy or product strategy consulting a plus

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $157,300 -- $301,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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