Regional Operations Director

Job Description:

Main Event (part of Dave & Buster's) is looking for a Regional Operations Director to lead our centers in the Missouri and Oklahoma markets. The Regional Operations Director (ROD) is a senior-level leader of a multi-disciplinary team including Center Operations, Sales, and Technical Services. Through their leadership, the ROD fosters a “One Team, One Partnership” culture to achieve district goals and contribute to the overall success of the Company. The ROD ensures that centers operate safely and efficiently while creating an exceptional guest experience. The ROD ensures that each center embodies our values and delivers on our mission each day, and that we are positioned for future growth, both in readying and developing the business, and by coaching and developing strong teams. This position will report directly to the Sr. Regional Operations Director.

POSITION RESPONSIBILITIES

Specifically, the ROD will lead and support the following:

• Provides strategic direction for the General Manager team to ensure company initiatives and directives as well as performance goals are achieved.
• Achieves sales and revenue goals by implementing appropriate action plans and tactics, monitoring results and taking corrective action.
• Ensures their teams maintain a mindset of continuous improvement and helps identify ways to continue to grow and improve.
• Studies the business and makes changes and improvements to enhance P&L performance.
• Ensures effective action plans are in place to enhance financial performance, performance management, and operating standards.
• Ensures the center-level Operations, Sales and Tech teams partner closely and are aligned to achieve organizational goals (One Team, One Partnership).
• Provides ongoing coaching and development to ensure that all levels of management are developing skills and capability.
• Demonstrates a high level of professional maturity. Can be relied on to make sound decisions and to act with a high level of integrity and honesty. Effectively prioritizes work for self and escalates concerns and seeks partnership or support when appropriate.
• Consistently acts with a sense of urgency while balancing the needs of the business and the team member.
• Consistent and fair in treatment and handling of team member matters and policy concerns.
• Partners with regional and cross-functional support teams to drive strategic brand initiatives and standards and achieve district results i.e. service model, talent planning, asset management, LTO’s, etc.
• Collaborates and partners with various Support Center functions including Risk, IT, Finance, Marketing, and Human Resources.
• As assigned, participates in company initiative planning, program development, and strategic projects.

POSITION QUALIFICATIONS:

• Ability to effectively communicate, both verbal and written
• Ability to allocate resources effectively, prioritize tasks and work well under pressure
• Skilled at coaching, developing and motivating others
• Ability to collaborate and influence at multiple levels and cross-functionally
• Strong working knowledge financial statements and business reporting
• Strong critical thinking ability; ability to manage through complex business/operational challenges
• Demonstrated success in the development and execution of training systems
• Proven track record of building sales, developing teams and increasing profitability

POSITION REQUIREMENTS

• Minimum of 10 years in the hospitality, restaurant, and/or family entertainment industry with a demonstrated record of performance and progressive career growth
• Minimum of 2 - 5 years as a successful multi-unit leader, leading high performing teams
• High school diploma or GED is required; a college degree in Business Management, Restaurant Management, or other related field is preferred
• Ability to travel 50% of the time in the field

WHAT’S IN IT FOR ME?:

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at Dave & Buster's and Main Event
• Paid Time Off (PTO) that increases with tenure.
• 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year
• Medical, dental, vision and voluntary benefits
• 401k with company match following 6 months of employment.
• Buster’s Leg