Engineer 1, Broadcast Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Engineer 1 is the front-line Tier-2 representative, providing immediate response to any customer problems and working in close coordination with other Support, Systems Engineering, and Operations staff. The role is responsible for the ongoing maintenance and recovery of master control operations and certain new media systems, including traditional broadcast, TCP/IP, and file-based media transcode and delivery.

Duties include the installation, maintenance, and repair of various types of broadcast system equipment, encompassing audio, video, control system, and networking products. The Engineer 1 also provides technical support for all broadcast origination operations, which includes master control and live event set-up. This multifaceted position ensures smooth and reliable broadcasting, making it a rewarding opportunity for those passionate about delivering exceptional media experiences to our valued customers.

Job Description

Qualifications: 

• Associate degree and / or three to five years related work experience in all facets of broadcast engineering maintenance including working 

•  knowledge of broadcast automation systems, media server, master control switchers, signal routers, frame synchronizers, graphics and branding devices, data encoders, display systems and other popular broadcast technologies. 

• Familiarity with Microsoft Windows operating systems and software. 

• Familiarity with Linux / UNIX based systems. 

• Knowledge of engineering concepts and skills and their application in support of our clients. 

Competencies:  

• Task-oriented with a quick grasp of new concepts and tools. 

• Demonstrates a strong working knowledge of processes and procedures. 

• Possesses critical thinking skills and the ability to independently solve technical issues. 

• Works effectively within a team to deliver a high level of customer service. 

• Conducts basic research to identify the root cause of technical problems. 

• Pursues continuous education and certifications related to core tasks. 

• Actively shares knowledge, leads discussions, and presents research on projects. 

• Proactively takes on increasingly advanced tasks. 

• Can create accurate incident timelines for troubleshooting reference. 

Core Responsibilities 

• Demonstrate a basic understanding of workflows and signal flows, identifying at-fault devices, and implementing appropriate solutions.  

• Perform basic tuning and troubleshooting of various satellite and fiber decoders.  

• Knowledge of metadata and characteristics of analog, SD/HD signals, and audio types.  

• Utilize test equipment such as waveform monitors, sc