Specialist, Business Capability Team Analysis

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role is part of the P&C Sales Business Solutions team, specifically within the Sales and Agency Compensation Product team. Our team is responsible for leading the end-to-end implementation of compensation technology solutions.  We are seeking a candidate with a passion for working with business and technology teams to understand impacts to the user when there are defects or new projects being delivered.

 

Key responsibilities include:

• Production support
• Defect management
• Coordination of user acceptance testing

 

Desired skills and experience:

• Ability to translate business problems into IT technical terms
• Strong communication and problem-solving skills
• Experience working in Agile software development teams
• Proficiency with ServiceNow and Jira
• Knowledge of policy systems

We will also train the right person if you do not have all of the above listed skills and experience.

(Compensation grade F4)

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers.   Provide insights to Business Capability Manager on areas of opportunity and/or focus.        

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.                                                                          

• Keeps up on the latest industry trends as well as customer needs and behaviors.    

• Continually leverage technical skills and expertise and teach/train less experiences team members.