Remote Housing Support Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Remote Housing Support Specialist

SCHEDULE: MONDAY - FRIDAY 10AM-7PM EST

PRIMARY PURPOSE: To serve as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and timely coordination of lease extensions, furniture logistics, and move-out processes. This role supports displaced renters and coordinates with landlords, adjusters, and vendors to ensure smooth transitions and effective problem resolution during the housing period.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serves as the central liaison for all housing support inquiries, including lease extensions, renter concerns, and service-related requests.

• Coordinates adjuster and policyholder communications throughout the housing lifecycle.

• Manages service requests and product replacements with third-party vendors (furniture, housewares, etc.).

• Maintains accurate client ledgers and updates for billing and invoicing.

• Oversees all aspects of the move-out process: Initiates and tracks lease extension requests.

• Oversees all aspects of the move-out process:

• Initiates and tracks lease extension requests.

• Sends official notices to landlords and policyholders.

• Schedules and confirms vendor pickups for furnishings.

• Coordinates collection and release of security deposits.

• Investigates and resolves damage disputes tied to property or furnishings. Proactively identifies, escalates, and supports resolution of urgent or sensitive matters.

  ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

  QUALIFICATIONS

  Education & Licensing
  Bachelor's degree or equivalent from an accredited college or university preferred.

  Experience

  Two (2) years of customer service experience required. Experience in insurance, hospitality, billing, or housing support strongly preferred.

  Skills & Knowledge

  • Strong customer service skills with the ability to handle high-stress situations empathetically and professionally.

  • Excellent verbal and written communication.

  • Demonstrated attention to detail in managing financial ledgers, lease records, and client communications.

  • Proficiency with Microsoft Office and internal platforms; quick to learn new systems.

  • Strong math and critical thinking skills.

  • Ability to work independently, prioritize, and meet tight deadlines

  • Strong organizational skills

  • Excellent interpersonal skills

  • Ability to work independently or in a team environment

  • Ability to meet or exceed Performance Competencies

  • Bi-lingual English/Spanish a plus

  WORK ENVIRONMENT
  When applicable and appropriate, consideration will be given to reasonable accommodations.

  Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

  
  Physical: Computer keyboarding, travel as required

  
  Auditory/Visual: Hearing, vision and talking

  
  NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

  As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is i