Quality Assurance Associate

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.  

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. 

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). 

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. 

Responsibilities:

• Perform daily, weekly and monthly reviews of loan processes and identify issues missed, provide in depth reporting and analytics to identify trends
• Develop comprehensive End to End test cases for reviewing various loan operations processes
• Create informative, actionable and repeatable reporting that highlights relevant error trends and opportunities for improvement
• Ensure solutions meet business needs and requirements
• Conduct insightful, ad hoc root cause analysis to investigate ongoing or one-time operational issues
• Recommend controls by identifying problems; writing improved procedures
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
• Educate business users responsible for managing and operating business processes

Requirements:

• Bachelor’s degree preferred
• 2 to 4 years of Quality review experience preferred
• 1 -2 years of Banking/Financial Services experience preferred
• Detailed-oriented with a proven history as a self-starter who can work independently with minimal supervision
• Strong oral presentation and written communication skills
• Ability to develop and communicate actionable insights from research findings
• Outstanding organizational and effective time management skills 
• Ability to multi-task on multiple teams and projects simultaneously
• Ability to obtain, analyze and synthesize information from multiple sources
• Excellent problem-solving, analytical, and critical thinking skills
• Strong proficiency in the use of MS Office suite (Word, PowerPoint, Excel, Project and Visio) for reports, analysis, and presentations

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.