Business Consultant Intern

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Business Consultant Intern will play a key role in client engagements, contributing to the development and delivery of Advisory Services. The intern will assist senior consultants with research, analysis, and client communication, gaining valuable experience in business consulting and the contact center industry.

 

The intern will also contribute to the development of Advisory Services tools, processes, and collateral.

Responsibilities

Essential Functions

• Client Interaction
  • Assists in conducting client interviews, documenting key findings, and analyzing data to identify client needs and challenges.
  • Develops high-quality deliverables, such as presentations and reports, ensuring accuracy, professionalism, and timely submission to meet client expectations.
• Engagement Delivery
  • Collaborates with Advisory Services team members to enhance the team’s engagement performance, deliverables, and client messaging
  • Works well within teams.
• Advisory Services Practices
  • Researches, collaborates and shares knowledge with other Advisory Services team members to improve team business acumen and technical capability assuring consultant capability and consistency, with a specific focus on Contact Center, AI, and Analytics.
  • Contributes to continuous improvement, development, piloting, and adoption of consulting methodology, services, and toolsets.
  • Contributes to identifying potential new value-added services repeatable in the marketplace.

 

Qualifications

Required Qualifications

• Foundational IT Knowledge: Possess a basic understanding of core IT concepts (hardware, software, networking, cloud computing) and common business technologies.  
• Communication Skills: Demonstrate excellent verbal and written communication skills, including the ability to articulate technical information clearly and concisely to both technical and non-technical audiences.  
• Microsoft Office Proficiency: Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.  
• Analytical & Problem-Solving Skills: Ability to gather, analyze, and synthesize information, contributing to problem-solving in a team environment.  
• Adaptability & Teamwork: Comfortable working with ambiguity, managing multiple tasks, and collaborating effectively within a team.  

 

Desired/Preferred Qualifications

• Experience working in contact centers.
• Strong interest in business consulting and technology.
• Familiarity with AI and data analysis tools and techniques.

 

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that