Enterprise Process Architect

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This Enterprise Process Architect role will focus on optimizing sales processes and applications, specifically lead creation, lead management, and quoting—across the Lumen ecosystem. The ideal candidate will be a certified Lean Six Sigma Green Belt or Black Belt with a proven track record in process and product improvement projects.

The Main Responsibilities

• Lead cross-functional initiatives to streamline and enhance sales processes, with a focus on lead generation, lead nurturing, and quoting workflows.
• Collaborate with Sales, Marketing, Product, Partners, and IT teams to identify inefficiencies and implement scalable, data-driven solutions.
• Apply Lean Six Sigma methodologies to drive measurable improvements in process performance and customer experience.
• Develop and maintain process documentation, KPIs, and dashboards to track progress and ensure alignment with transformation goals.
• Serve as a change agent, promoting a culture of continuous improvement and operational excellence.
• Facilitate workshops, root cause analyses, and process mapping sessions to uncover opportunities for optimization.
• Report on project status, risks, and outcomes to executive stakeholders.

What We Look For in a Candidate

• Lean Six Sigma Green Belt or Black Belt certification is required
• Fundamental expereince with Salesforce Modues - Leads, Opportunity Management, Quoting. 
• Seven plus years of experience in process improvement, operational excellence, or transformation roles.
• Demonstrated success in leading complex, cross-functional projects in a technology or telecommunications environment.
• Strong understanding of sales operations, CRM systems (e.g., Salesforce), and quoting tools.
• Excellent analytical, communication, and stakeholder management skills.
• Proficiency in process modeling tools (e.g., Visio) and data analysis platforms (e.g., Excel, Power BI).
• BA Degree in a related field or equivalent years of related experience 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 339293

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment o