Director Product Management

As the Director, Product Management, you will own the strategic direction, performance, and evolution of our product portfolio. This includes a mix of digital tools, service offerings, and integrated programs that support patient onboarding, financial assistance, care coordination, and long-term adherence, with a particular focus on creating strategies to stay ahead of competitors, address market trends, and evaluate industry innovations for inclusion in our portfolio.

You will lead a team of product analysts and collaborate cross-functionally with operations, engineering, sales, marketing, regulatory, and client success teams to ensure our offerings drive improvements in measurable value to clients and meaningful impact to patients.

• Portfolio Strategy & Vision
1. Define and evolve the multi-year strategy for the Patient Engagement & Support portfolio in alignment with company goals and market needs.
2. Identify opportunities to expand or optimize offerings based on client feedback, market trends, and regulatory shifts.
• Team Leadership & Development
1. Lead and mentor a team of product managers across multiple product lines or service modules.
2. Foster a culture of innovation, accountability, and customer-centricity.
• Cross Functional Execution
1. Partner with operations, engineering, and service delivery teams to ensure successful execution of roadmap initiatives.
2. Collaborate with compliance and regulatory teams to ensure offerings meet HIPAA, 21 CFR Part 11, and other relevant standards.
• Client & Market Engagement
1. Serve as a strategic partner to commercial and client success teams in key client engagements, proposals, and program design.
2. Engage with clients, patients, and industry stakeholders to gather insights and validate product direction.
• Performance Management
1. Own portfolio-level KPIs such as adoption, retention, patient outcomes, and client satisfaction.
2. Use data to drive continuous improvement and investment decisions.
• Customer & Market Insight
1. Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics.
2. Conduct competitive analysis and market research to inform product positioning and differentiation.
• Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the Product department.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Requirements

• Bachelor’s degree in life sciences, business, or related field; MBA or advanced degree preferred
• 10+ years of experience in product management, with at least 3–5 years in a portfolio leadership or senior product leadership role.
• Deep understanding of patient support programs, patient services, or healthcare delivery models in the life sciences industry.
• Experience managing both digital and non-digital (service-based or hybrid) offerings.
• Strong knowledge of compliance and regulatory frameworks relevant to patient engagement (e.g., HIPAA, OIG guidance, FDA).
• Proven ability to lead cross-functional teams and influence executive stakeholders.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovat