Business Processes Analyst

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Location: This is a hybrid position based at our headquarters in Las Colinas, TX.

Position Summary:

The Business Process Analyst is responsible for the critical examination, design, and implementation of new or refined business processes to improve operational efficiency and achieve business goals. You will work closely with cross-functional teams to ensure that business process outcomes are in harmony with organization's strategic goals.

Responsibilities:

• Stakeholder Engagement: Collaborate with stakeholders to understand their needs and ensure the business processes align with the organizational goals.

• Analyze Business Processes: Evaluate existing processes to identify areas for improvement and optimization.

• Process Design: Develop and design new business processes by understanding the requirements and objectives of the business.

• Documentation: Create detailed business process documentation, including process maps and flowcharts.

• Data Analysis: Collect, process and analyze data to support business process improvements and decision-making.

• Project Management: Manage projects related to business process changes, ensuring timely and successful completion.

• Technology Integration: Work with IT teams to evaluate/implement technology solutions that support and enhance business processes.

• Training and Support: Provide training and support to users affected by new or changed business processes.

• Performance Monitoring: Monitor the performance of business processes to ensure they are delivering the desired outcomes.

• Continuous Improvement: Continuously seek opportunities to improve processes, reduce costs, and enhance efficiency.

• Able to work with various teams in different time zone. 

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, data analytics or a related field.

• Proficient in process mapping and business process reengineering. CRM/ ERP /BPM system implementation is a plus.

• Experience with Hyper Automation/Robotic Process Agent/AI expert system implementation is a plus.

• Proficient in Data Fabric/Data analytic platform implementation is a plus.

• Familiar with data query and analytics tools such as Microsoft Power BI.

• Familiarity with project  and team collaboration tools such as Microsoft O365.

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be