Sr. Director, Learning and Development

Sr. Director, Learning and Development

Department: Operations Enablement
Location: Remote
FLSA Status: Exempt
People Leader: Yes
Travel: Up to 15%
Summary
Company Summary
Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.
Job Summary
The Senior Director, Learning & Development, is responsible for leading Accuity's learning strategy, instructional design, organizational capability development, and knowledge management functions across operational teams. This leader ensures employees, leaders, and operational partners possess the knowledge, skills, tools, and resources necessary to perform consistently, adapt to change effectively, and support the organization's continued growth and product expansion.
The Senior Director partners closely with Operations, Clinical Operations, Workforce Planning and Operational Deployment, Product, Technology, Project Management, and Executive Leadership to develop scalable learning solutions that improve employee readiness, reduce time-to-productivity, increase process consistency, and accelerate adoption of organizational change.
This role is responsible for building and evolving Accuity's learning and development capabilities, including new hire onboarding, role-based development, ongoing learning programs, documentation governance, knowledge management, and training strategies supporting new products, services, and operational initiatives.
Responsibilities
Learning Strategy and Organizational Capability Development
• Develop and execute the organization's operational learning and development strategy across Clinical Operations, CDI, Coding, Revenue Cycle Operations, Denials, Quality, and related functions.
• Establish scalable learning frameworks that support employee development, operational consistency, and organizational growth.
• Partner with operational leaders to identify capability gaps and develop targeted learning solutions.
• Align learning initiatives with strategic priorities, operational goals, quality expectations, and business outcomes.
• Develop learning roadmaps that support evolving organizational needs and future-state operating models.
Instructional Design and Training Programs
• Lead the design, development, implementation, and continuous improvement of training programs across operational functions.
• Establish standardized instructional design methodologies and training development processes.
• Oversee new hire onboarding programs, role-based training curricula, continuing education programs, and leadership development initiatives.
• Ensure learning programs effectively support knowledge retention, application, and performance improvement.
• Measure and improve training effectiveness through defined outcomes, performance metrics, and learner feedback.
Knowledge Management and Documentation Governance
• Own and govern the organization's centralized operational documentation repository.
• Establish standards, processes, and governance for creation, maintenance, review, and distribution of operational documentation.
• Ensure alignment between standard operating procedures, training materials, operational workflows, and business practices.
• Partner with operational leaders and subject matter experts to maintain accurate, current, and accessible documentation.
• Create sustainable knowledge management practices that support organizational learning and scalability.
Change Management and Adoption Enablement
• Serve as a key partner in organizational change initiatives by translating process, product, technology, and operational changes into effective learning and adoption strategies.
• Develop communication, training, and reinforcement plans that support successful implementation of organizational initiatives.
• Ensure changes impacting operational teams are appropriately documented, communicated, trained, and reinforced.
• Monitor adoption and effectiveness of organizational changes and recommend improvements as needed.
• Strengthen organizational readiness and adaptability through proactive learning and change management practices.
Product Expansion and Operational Readiness
• Partner with Product, Technology, Operations, and Clinical Operations leaders to support commercialization and scaling of new products and service offerings.
• Design and implement training strategies that enable rapid and effective deployment of new products, workflows, and operational capabilities.
• Develop repeatable frameworks for product launch readiness, operational training, and adoption measurement.
• Ensure learning programs support quality, consistency, and operatio